Modifying the Whois (Contact Details) of Domain Names

Typically, Domain Name Contacts are of the following types:

  • Registrant Contact

  • Administrative Contact

  • Technical Contact

  • Billing Contact

In the system, Contacts are independent of a domain name. All contact information that you have used for registering any domain name, is maintained separately in a Contact database. This allows you to re-use the contact information for any other domain name registration without having to fill in all the values again. Think of this as linking Contacts from your Contact database to the domain names you register. Whenever you change any contact information in any Contact, it will automatically change that information in every domain name which uses that contact information and reflect the same immediately in the Whois lookup results of your domain name.

To Modify Contact Details for a Domain Name

Exceptions 
Note

The following instructions are not meant for modifying the Contact Details of:

Additional Information
  1. Login to your Control Panel, search for the domain name whose Contact Details you wish to modify and proceed to the Order Information view. 1

    About Lock / Suspension 
    Note
    • If the domain name is Locked/Suspended, you will have to first get it Unlocked/Unsuspended it before proceeding further.

    • For Resellers: If the domain name is Locked by you, you may proceed without Unlocking it.

    • For Resellers: If the domain name is Locked by Shanghai Navi Technology Company Ltd, you need to get it Unlocked first. Contact us at http://www.sisigi.com/support/contact-us.php.

    • For Resellers: If the domain name is Suspended by either you or Shanghai Navi Technology Company Ltd, it needs to be first Unsuspended, before you can proceed.

  2. Click the Contact Details link to proceed to the Contact Details view.

    About Contact Details View 
    Note
    • In case of a .EU domain name, only the Registrant Contact information needs to be provided and hence, the Contact Details view will display only the Registrant Contact. However, the Whois Lookup results of a .EU domain name will also display an Onsite Contact and a Billing Contact. 2

    • .NL domain names only have Registrant, Administrative and Technical Contacts. There is no Billing Contact.

    Additional Information

    Modifying .US Nexus information

  3. Modify the details and click the Save Contact Details button to save the changes.

    • You may choose to use the the Registrant Contact Details for the Administrative, Billing & Technical Contact Details by selecting the Use same contact for Administrative, Billing & Technical details checkbox.

    Domain Name Extension Specific Contact Information 
    Note
    • The Modify Contact form supports the following, except for the Phone Number, Fax Number and Email Address fields:

      • Accented characters in case of the below Contact Types:

        • General Contact

          • Thin Registry - All characters

          • Thick Registry - A set of characters and this set varies from Registry to Registry

        • .EU Contact

      • Chinese characters in case of .CN Contact (Contact Type).

    • In case of a .JOBS (Anchor: jobsaddrules) domain name, the following is relevant:

      • Modifying the Registrant Contact Organization for a .JOBS domain name will necessitate re-verification.

        A fee might apply depending on the situation; instances are handled on a case by case basis by the Registry Operator for .JOBS (Employ Media LLC). Registry Operator may be contacted directly at the time of the Registrant change to find out if there is going to be any fee.

      • You may modify the additional information associated with a .JOBS domain name, from this interface.

    • In case of a .NL (Anchor: nladdrules) domain name, the following is relevant:

      • There is no Billing Contact for a .NL domain name.

      • You can not modify the Registrant Contact's Name, Company Name or Legal Form. If you wish to modify the Registrant Contact Details of your .NL domain name, you need to instead create a new Contact and assign it as the Registrant Contact.

Contacts Management Independent of Domain Name 
Additional Information

Apart from the above process, Contacts can be created and managed independent of the domain name(s), directly from within the Customer Control Panel 3.



Contact Details Modification Errors and Domain Name Extension Specific Conditions 
Note
  • You will encounter the below error message in case the domain name is either:

    • Locked/Suspended at the Registry (and not under our system), or

    • a Transfer Away for the domain name to another Registrar is under process

    Attention

    Domain Status does not allow this operation.

  • If you wish to modify your domain name's Contact Details in these circumstances, you have the following solutions:

    • Lock/Suspension applied at the Registry: Contact our Support Team at http://www.sisigi.com/support/contact-us.php to know the reason for Lock/Suspension and how this Lock/Suspension may be removed.

    • While a Transfer Away is under process:

      • Cancel the Transfer through the link listed in the email sent to the Registrant/Administrative Contact of the domain name and then perform the required modification, or

      • Wait for the Transfer to complete and then carry out the desired modification at the New Registrar.

  • Modification of Registrant Contact of a Third level .ME domain name would be allowed, only if the Registrant remains a Montenegrin individual or entity.

  • While modifying the Contact Details for a .US domain name, the system would collect additional Nexus information, if the same is not already associated with the new Registrant Contact. 4

Modifying CED Contact Details for a .ASIA domain name

At the time of registering a .ASIA domain name, you are required to designate a CED Contact.

About CED Contact 
Additional Information

CED Contact

In this regard,

  • you may choose either the Registrant, Admin, Technical or Billing Contact as the CED Contact, or

  • if none of these Contacts meet the CED requirement, you can use the CED Contact provided by Shanghai Navi Technology Company Ltd. In this case, the Technical Contact provided by you gets replaced by the CED Contact. Due to this, information of the Technical Contact associated with such a .ASIA domain name cannot be modified.

To Modify the CED Contact associated with a .ASIA domain name

  1. Login to your Control Panel, search for the domain name and proceed to the Order Information view. 5

    About .ASIA Lock / Suspension 
    Note

    If the domain name is Locked/Suspended, you will have to first get it Unlocked/Unsuspended it before proceeding further.

    For Resellers: If the domain name is Locked by you, you may proceed without Unlocking it.

    For Resellers: If the domain name is Locked by Shanghai Navi Technology Company Ltd, you need to get it Unlocked first. Contact our Support Team at http://www.sisigi.com/support/contact-us.php.

    For Resellers: If the domain name is Suspended by either you or Shanghai Navi Technology Company Ltd, it needs to be first Unsuspended, before you can proceed.

  2. Click the Contact Details link.

  3. The existing CED Contact is marked as (CED). Here, you may modify the CED Contact specific details.

    You may also select one of the other Contacts (Registrant, Administrative, Billing or Technical) as the CED Contact for the domain name. For this, click the specific Contact, select the Use this as your local Contact(CED) checkbox. If the newly selected Contact has never been used as a CED Contact before, you would be prompted to provide additional information, so as to declare that this Contact is a legal entity within the DotAsia Community. Provide the details.

    If you had chosen the CED Contact provided by Shanghai Navi Technology Company Ltd during the registration of your .ASIA domain name, the newly selected CED Contact will now be listed as the Technical Contact for your domain name.

  4. Click the Save Contact Details button.

.ASIA CED Contact Modification Errors 
Note
  • You will encounter the below error message in case the domain name is either:

    • Locked/Suspended at the Registry (and not under our system), or

    • a Transfer Away for the domain name to another Registrar is under process

    Attention

    Domain Status does not allow this operation.

  • If you wish to modify your domain name's Contact Details in these circumstances, you have the following solutions:

    • Lock/Suspension applied at the Registry: Contact our Support Team at http://www.sisigi.com/support/contact-us.phpto know the reason for Lock/Suspension and how this Lock/Suspension may be removed.

    • While a Transfer Away is under process:

      • Cancel the Transfer through the link listed in the email sent to the Registrant/Administrative Contact of the domain name and then perform the required modification, or

      • Wait for the Transfer to complete and then carry out the desired modification at the New Registrar.